Do you take dropship orders?

  • Yes we do.
  • Place an order as usual, add your customer's address to it and send us a note "dropshipped" and we make sure our details will be hidden. 

      

Is there a minimum order?

  • Only for embroidery. Bulk orders can receive negotiated discount though.

 

Where are you located and how can I contact you?

  • We are located at 24325 Crenshaw Blvd #378, Torrance, CA 90505.
  • Call us at (+1) 310 892 2649 or email us at procap1997@gmail.com 

  

What payment methods are accepted?

  • We accept all major credit card payments (MasterCard,  Visa, American Express and Discover).
  • You can also pay us through PayPal or Apple Pay,Zelle and Google Pay service.
  • We do not ship COD.
  • We will not process your order until we have received the payment.

 

How soon do you ship an order?

  • We ship most orders within the same day.
  • On weekends we can be ship till 3 pm. 
  • Keep in mind that even if you choose an expedited shipping method (2nd Day Air / 3 Day Select), it may take up to 2 business days to prepare your order to ship.

 

How do you ship an order?

  • Depends on the size of your order we use USPS, FedEx, or in some cases private trucking companies.
  • Tracking number is provided once shipped.

 

Can I return an item I do not want?

  • In case of blank apparels,yes, as long as the item is not opened or damaged.
  • You need to contact us before returning custom orders!
  • Double check your shopping cart prior to placing an order. 

 

Can I cancel my order?

  • If your order has already been shipped, you cannot cancel your order.   
  • You may cancel your order if your order has not yet been shipped.
  • Shipping fee is NOT refundable.

 

Can I return an item that is defective?

  • We double check to ensure the quality of all our items prior to shipping.   
  • If you believe that you have received a defective item upon delivery, please write to us within 3 business days from the delivery with a photograph of the defect.  
  • Upon review, we will provide a store credit for the defective item/s.  

 

What is your return policy?

  • Exchanges or Credit/Refunds will only be issued under two conditions:
  1. Defective product(s)
  2. Incorrect product(s) received
  • Please visit our shipping policy for more information.

 

How can I get your wholesale pricing?

  • Contact us before placing bulk orders!
  • Volume orders may receive extra discount. 
  • For BULK orders please contact us at procap1997@gmail.com

 

Do I have to have a tax ID and/or reseller permit / legal business name to order from you?

  • If you are located in California, you MUST provide us with your seller's permit when registering your account, otherwise your order will be charged with CA Sales tax accordingly, or cancelled.